Refund Policy

At ESUPPORTGROUPS, we strive to ensure satisfaction with our services. However, if you experience any issues, please refer to our refund policy below.

Eligibility for Refunds

Refunds may be requested within 30 days of the purchase date. To be eligible for a refund, the following conditions must be met:

• The request must be made within 30 days of the original transaction.
• Proof of purchase must be provided.
• The service or membership was not utilized beyond initial login.

Non-refundable Situations

Certain situations are not eligible for refunds, including but not limited to:

• Partially used services or memberships beyond initial login.
• Technical issues not reported within 10 days from the date of occurrence.
• Any occurrences outside of our reasonable control, including but not limited to natural disasters or internet outages.

Process for Refunds

If you meet the eligibility criteria, please follow the steps below to initiate a refund:

• Contact our customer support at [email protected] with your order details and reason for the refund.
• Our team will review your request and respond within 5-7 business days.
• Approved refunds will be processed back to the original payment method within 10 business days.

Contact Us

If you have any questions regarding our refund policy, please feel free to contact us at [email protected] or call us at (555) 123-4567.

We appreciate your understanding and cooperation.